Customers Booking Policy

At Discover Darjeeling, we are committed to providing a transparent and reliable booking experience that adheres to Indian regulations. Please read the following booking policies carefully before making a reservation:

1. Reservation Process

1.1 Booking Confirmation:

Once you complete your reservation on the Discover Darjeeling website, you will receive a booking confirmation email containing all the relevant details of your reservation.

1.2 Accuracy of Information:

It is your responsibility to ensure the accuracy of the information provided during the booking process. Please review the details carefully before confirming your reservation.

2. Cancellation and Modification

2.1 Cancellation Policy:

The cancellation policies may vary depending on the specific accommodation or service provider. Please review the cancellation policy mentioned during the booking process or in your confirmation email. Additional fees or penalties may apply based on the provider's terms and conditions.

2.2 Modification Requests:

If you need to modify your reservation, such as changing dates, and room types, or adding or removing guests, please contact our customer support team. We will make every effort to accommodate your request, subject to availability and the policies of the respective service provider.

3. Payment and Pricing

3.1 Payment Methods:

Discover Darjeeling accepts various payment methods, including credit/debit cards and online payment gateways. Please ensure that you provide accurate payment information during the booking process.

3.2 Pricing and Taxes:

The prices displayed on the Discover Darjeeling website generally include taxes and fees, unless explicitly stated otherwise. Any additional taxes or charges levied by the government or local authorities will be collected as per the applicable laws.

4. Accommodation and Service Providers

4.1 Service Provider Terms:

By booking accommodations or services through Discover Darjeeling, you enter into a direct contractual relationship with the respective service provider. It is important to review and comply with their terms and conditions, including any rules, policies, or restrictions specific to the property or service.

4.2 Property Descriptions and Photos:

While we strive to provide accurate and up-to-date information about accommodations and services, Discover Darjeeling cannot guarantee the accuracy of descriptions, photos, or facilities provided by the service providers.

We recommend verifying any specific requirements or preferences directly with the property or service provider.

5. Customer Support

5.1 Assistance and Support:

Our customer support team is available to assist you with any questions, concerns, or issues related to your booking. Please reach out to us through the contact details provided on our website or in your booking confirmation email.

6. Governing Law and Disputes

6.1 Any disputes or claims arising out of or relating to your use of Discover Darjeeling's booking services shall be governed by and construed in accordance with the laws of India. The exclusive jurisdiction for any legal proceedings shall be the courts located within India.

6.2 Please note that these booking policies are subject to change. It is advisable to review them periodically. By using our booking services, you agree to comply with these policies and the terms and conditions outlined by Discover Darjeeling and the respective service providers in accordance with Indian regulations.