Customers Payment Policy

To ensure a smooth and transparent payment process, Discover Darjeeling has simplified its payment terms, complying with Indian rules and regulations. Please read the following information carefully:

1. Reservation Payment

1.1 Confirmation:

To confirm your reservation, Discover Darjeeling requires payment at the time of booking. The specific payment amount and options will be clearly indicated during the reservation process.

1.2 Payment Methods:

We accept various payment methods, including credit/debit cards and online payment gateways. Please provide accurate payment information during the booking process.

2. Pricing and Currency

2.1 Displayed Prices:

The prices displayed on the Discover Darjeeling website generally include taxes and fees, unless stated otherwise. Any additional charges or taxes mandated by the government or local authorities will be collected in accordance with applicable laws.

2.2 Currency Conversion:

The currency conversion rates provided on the website are for reference purposes only. The final amount charged may vary slightly due to currency exchange rates and any additional fees imposed by your financial institution.

3. Refunds and Cancellations

3.1 Cancellation Policy:

Each accommodation or service provider has its own cancellation policy. Please carefully review the cancellation policy stated during the booking process or in your confirmation email. Additional fees or penalties may apply as per the provider's terms and conditions.

3.2 Refunds:

Refunds, if applicable, will be processed according to the cancellation policy set by the service provider. Discover Darjeeling will facilitate the refund process based on the provider's guidelines.

4. Payment Security

4.1 Secure Transactions:

We prioritize the security of your payment information. Discover Darjeeling implements industry-standard security measures to protect your data during transmission and storage. However, please note that no online method of transmission or storage can guarantee absolute security.

4.2 Third-Party:

Payment Processors: For payment processing, we engage reputable third-party payment processors. Your payment information is handled securely by these processors, and Discover Darjeeling does not store or have access to your complete payment details.

5. Payment Disputes

5.1 Dispute Resolution:

If you encounter any payment-related disputes or billing issues, please contact our customer support team. We will work with you and the service provider to resolve the matter amicably.

5.1 Chargebacks:

Initiating a chargeback with your bank or credit card issuer without attempting to resolve the issue with Discover Darjeeling or the service provider first may be considered a violation of our terms and conditions.

Please note that these payment terms are subject to change. It is recommended to review them periodically. By using our booking services and making a payment, you agree to comply with these payment terms and the terms and conditions outlined by Discover Darjeeling and the respective service providers, in accordance with Indian rules and regulations.