Customers Refund Policy

Lachen T

Last Update a year ago


1. Refunds and Processing Time

Refunds for eligible cancellations will be processed in the original form of payment used during the reservation. The processing time for refunds may vary depending on the payment method and financial institution involved. Please allow up to 7-10 business days for the refund to reflect in your account.


2. Modification Policy:

2.1 If you wish to modify your reservation, we will make every effort to accommodate your request, subject to availability and any applicable rate differences.

2.2 Modification requests can be made free of charge within the free cancellation period. After that, any changes may be subject to additional charges based on the new reservation details.

2.3 We highly recommend reviewing the specific cancellation policy for each hotel or rate type before making a reservation, as some properties may have individual policies that differ from the standard policy outlined above. Please note that this cancellation policy applies to bookings made directly through our hotel booking site. If you made your reservation through a third-party website or travel agent, please refer to their cancellation policy for further details.

2.4 If you have any questions or require assistance regarding our cancellation policy, please feel free to contact our customer support team, who will be happy to assist you.

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