Customers Terms & Condition

1. Our Platform

1.1 When you book accommodation with DiscoverDarjeeling.com we are responsible for the Platform – but not the Travel Experience itself.

1.2 While we strive to provide accurate information on our Platform, we cannot guarantee its absolute accuracy as we rely on information from Service Providers. We are not liable for any errors, interruptions, or missing information. However, we are committed to promptly correcting any such issues within our capabilities.

1.3 It is important to note that our Platform does not constitute a recommendation or endorsement of any specific Service Provider or its products, services, facilities, vehicles, etc. We provide information and facilitate bookings, but the responsibility for the Travel Experience lies solely with the Service Provider

1.4 We are not a party to the terms and conditions agreed upon between you and the Service Provider. Any contractual agreement or arrangement for the Travel Experience is solely between you and the Service Provider, and we do not assume any responsibility or liability in this regard.

1.5 In order to make a booking, you may be required to create an Account. It is your responsibility to ensure that all your information, including payment and contact details, is accurate and up to date. Failure to do so may result in the inability to access your Travel Experience(s). You are solely responsible for the security of your Account, and you should not disclose your username and password to anyone else.

1.6 We will display offers and information that are available to you, presented in what we believe is the appropriate language for your convenience. However, you have the option to switch to another language at any time.

1.7 Unless explicitly stated otherwise, users of the Platform must be at least 18 years old to access and use our services.

2. Our Rules

2.1 You agree to utilize our Service solely for personal and non-commercial purposes.

2.2 You must be at least 18 years old and possess the legal authority to enter into contractual agreements.

2.3 You will utilize our Service in a lawful manner and in compliance with the Terms and Conditions outlined.

2.4 All information provided by you is accurate, current, complete, and truthful.

2.5 If you hold an account with us, you will safeguard your account information, be accountable for any use of your account by yourself or others.

2.6 If you make a booking on behalf of others, you will obtain their explicit authorization before acting on their behalf. Also, you will inform them about the applicable terms governing the booking (including Rules and Restrictions) and ensure their agreement to such terms.

2.7 You are responsible for making timely payments, initiating any necessary changes or cancellations, and handling all other matters pertaining to the booking.

2.8 Additionally, you agree not to engage in any false or fraudulent bookings.