Customers Privacy Policy

At Discover Darjeeling, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our booking services on the Discover Darjeeling website. We encourage you to read this policy carefully to understand our practices and how they impact you.

1. Information Collection

1.1 Personal Information:

When you make a booking through the Discover Darjeeling website, we collect necessary information such as your name, contact details, payment information, and preferences. This information is essential to process your reservation smoothly and provide you with the best possible booking experience.

1.2 Usage Data:

We also collect non-personal information, including your IP address, browser type, device information, and browsing behavior. This helps us enhance our services, improve your user experience, and analyze trends to serve you better.

2. Use of Information

2.1 Booking Process:

We use your personal information to facilitate your bookings, communicate with you regarding your reservation, and provide dedicated customer support.

2.2 Personalized Experience:

Your information allows us to personalize your experience on the Discover Darjeeling website. We may use it to suggest tailored offers, recommend relevant content, and enhance your overall interaction with our platform.

2.3 Marketing Communication:

With your consent, we may send you promotional emails or notifications about exclusive offers, new features, or relevant travel information related to Darjeeling. You have the option to unsubscribe from these communications at any time.

2.4 Legal Obligations:

We may process your information to comply with legal obligations, enforce our terms of service, or protect our rights, property, or safety, as required by applicable laws.

3. Data Security

Discover Darjeeling employs industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

4. Data Sharing

4.1 Trusted Partners: To fulfill your bookings and provide the services you request, we may share your personal information with trusted third-party service providers such as hotels, airlines, car rental agencies, or tour operators.

4.2 Legal Requirements: We may disclose your personal information if required by law, legal process, or governmental request, or when we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users or the public.

4.3 Anonymized Data: Discover Darjeeling may aggregate and anonymize data for analytical purposes, marketing research, or statistical analysis. This data does not identify individuals and cannot be linked back to you.

5. Third-Party Links

The Discover Darjeeling website may contain links to third-party websites or services that have their own privacy policies. We do not have control over their practices, and we encourage you to review their privacy policies before providing any personal information.

6. Children's Privacy

Discover Darjeeling services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to promptly delete the information.

7. Updates to the Privacy Policy

Discover Darjeeling may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through prominent notices on our website or by other means.